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SAP Certified Associate - Organizational Change Management Sample Questions (Q74-Q79):

NEW QUESTION # 74
How would you assign the responsibilities for organizational change management in a cloud project? Note:
There are 2 correct answers to this question.

A. Independently from the project size, the change management responsibility is assigned to the project sponsor.
B. In mid-size projects, the change management responsibility should be assigned to the business leaders of the impacted units.
C. In small projects, the project manager can take over the change management responsibility.
D. In large projects, the change management responsibility is usually assigned to a designated change manager or a change management team.

Answer: C,D

Explanation:
Responsibility assignment in SAP OCM depends on project scale. Option A is correct because large projects require specialized expertise, so a dedicated change manager or team is typical to handle complexity. Option C is correct as small projects often lack resources for a separate change manager, so the project manager assumes this role. Option B is incorrect-business leaders may support change but are not typically responsible for managing it, as this requires specific OCM skills. Option D is incorrect; the project sponsor provides oversight and support, not direct responsibility for execution, regardless of size.
Extract from SAP OCM Concepts: SAP Activate recommends tailoring OCM roles to project size, with dedicated resources for large implementations and consolidated roles for smaller ones(SAP OCM Framework).

NEW QUESTION # 75
What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

A. The change story serves as the basis for all project-related communication assets, ensuring consistent messaging.
B. Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.
C. As the change story is updated on an ongoing basis, it provides important input for refining the change plan.
D. Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.

Answer: A,D

Explanation:
The change story drives alignment and consistency. Option A is correct because it standardizes communication assets (e.g., presentations). Option B is correct as collaboration with stakeholders builds consensus. Option C is incorrect-opponents may resist inclusion, and it's not a primary benefit. Option D is incorrect; the change story informs, but updates don't directly refine the plan.
Extract from SAP OCM Concepts: The change story ensures consistent messaging and shared understanding (SAP OCM Framework, Communication).

NEW QUESTION # 76
Why is it important to develop an enablement strategy for an SAP cloud project? Note: There are 3 correct answers to this question.

A. It ensures the definition of the role-based course catalog for the project
B. It serves as baseline to deliver enablement on time, to budget, and to quality
C. It provides a clear direction for all enablement activities
D. It helps to prepare all enablement related activities in a timely manner
E. It supports the timely assignment of suitable trainers to enablement courses

Answer: B,C,D

Explanation:
An enablement strategy in SAP OCM (Prepare/Explore) ensures users are ready for the cloud system. Option A is correct because it prepares activities (e.g., training schedules) timely-e.g., planning sessions before Realize avoids last-minute rushes. Option B is correct as it baselines delivery-on time (before go-live), to budget (resource allocation), and to quality (effective materials)-e.g., ensuring training meets adoption goals. Option D is correct because it directs activities (e.g., "focus on key users first"), aligning efforts with project needs.
Option C is incorrect-a course catalog is an output, not the strategy's purpose. Option E is incorrect; trainer assignment is logistical, not a core strategic benefit. SAP OCM uses the strategy for planning and execution clarity.
"An enablement strategy ensures timely preparation, provides a delivery baseline, and directs all enablement activities for user readiness" (SAP Activate, Enablement Strategy Importance).

NEW QUESTION # 77
The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?

A. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
B. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
C. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
D. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.

Answer: D

NEW QUESTION # 78
Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?

A. Design the future operating model for impacted business units and plan the implementation
B. Identify resource constraints within impacted business units and develop mitigation activities
C. Develop personas for the communication of the change impact and create communication assets
D. Define new roles and responsibilities and adapt organizational policies and procedures

Answer: C

Explanation:
A detailed change impact analysis (CIA), conducted in the SAP Activate Explore or Realize phase, identifies specific changes across processes, technology, organization, and people, leading to follow-up activities.
Option C is correct because change management typically takes over developing personas (e.g., "Finance Clerk Sarah") to tailor communication about impacts (e.g., how new processes affect her day) and creating assets (e.g., newsletters, videos) to convey these messages effectively. This aligns with SAP OCM's focus on translating CIA findings into stakeholder engagement strategies. For instance, if the CIA shows a process change in accounts payable, change management might craft a persona-based FAQ to address user concerns, ensuring adoption through relatable messaging.
Option A is incorrect-defining roles/responsibilities and adapting policies (e.g., job descriptions, compliance rules) is typically an HR or organizational design task, often led by business leaders or project management, not change management, which focuses on people readiness, not structural redesign. Option B is incorrect; identifying resource constraints (e.g., staff shortages) and mitigation (e.g., hiring plans) falls under project management or business unit leadership, as it's operational rather than OCM-specific. Option D is incorrect- designing the future operating model (e.g., org charts, workflows) and planning its rollout is a strategic task for business architects or consultants, not change management, which supports rather than owns this process.
SAP OCM positions change management as the driver of communication and enablement post-CIA, not structural or resource adjustments.
"Change management takes on follow-up activities from a detailed CIA, such as developing personas and communication assets, to ensure stakeholders understand and adopt identified changes" (SAP Activate Methodology, OCM Workstream, Post-CIA Responsibilities).

NEW QUESTION # 79
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SAP Certified Associate - Organizational Change Management Sample Questions (Q74-Q79):

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